California government AI assistant

Prototype
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About AskCA

What we're building

AskCA is an AI assistant that helps you with California government services. It's designed to make it easier to get the answers you need.

This is a prototype. By signing up for the pilot testing, your feedback will help us improve it. This tool may not always get things right — every question you ask helps us make it better.

  • If you find any problems with the chat, including broken links, irrelevant answers, or incorrect information, please use the thumbs down and tell us the issue in the comment field. This will allow us to take action to improve the tool based on your feedback.
  • Thumbs up lets us know you had a positive experience.
  • You can also provide feedback by taking a survey. A link next to the rating feature will take you directly to the survey.

Why AskCA?

California government is big. It has hundreds of agencies, departments, programs, and websites. When something happens in your life, you often have to figure out where to go for help. This can be overwhelming.

We want to make it easier. Tell us what you're going through — whether that's looking for a state job, recovering from a disaster, or having a child — and we'll help you find the right programs, services, and next steps.

What AskCA can do

  • Provide trusted, helpful resources
  • Explain complex topics in plain language
  • Answer in English and Spanish

How it works

  1. Explain your situation. No government jargon. No personal information. Just tell us what you're dealing with.
  2. We search official sources. We pull from state, federal, and county sources in real time to find accurate answers.
  3. AskCA responds. We give you clear next steps and direct links. You spend less time searching. AI can make mistakes, but checking if it's correct is as easy as following the source links to verify.

Trust and safety

As a public service, we take trust and safety seriously.

  • We do NOT train AskCA's underlying model based on your conversations.
  • Our team reviews conversations to find gaps and catch errors.
  • We update the assistant based on your feedback — when something isn't right, we fix it.
  • We test for bias and accessibility so the assistant works for all Californians.
  • We continually work to evaluate quality, fairness, and safety.

Your privacy

  • We do not share your data, except as outlined in the privacy policy, privacy notice on collection, and conditions of use.
  • We take steps to identify and remove personal information from conversation logs.
  • We collect only what we need to improve the assistant.
  • Important: Please do not provide personal or sensitive information to the AskCA Digital Assistant. This includes information like social security numbers or protected health information. Sharing such information when it is unnecessary may put your privacy at risk.

For full details, see the privacy policy, privacy notice on collection, and conditions of use.

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